FantasiaWear, Online Retailer, Seattle, WA
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Exchanges & Returns

Fantasiawear returns and exchanges of clothing

FantasiaWear is pleased to do Exchanges and Returns...it is important to us that you are a satisfied customer and that you share us with your friends.  If you are not happy with your order and desire a refund, simply return the item(s) within TEN (10) days of the date we shipped to you.  For customers in Canada and Mexico, we allow 15 day for ship date and customers outside of North America are allowed 20 days from ship date.  There is a 20% Restocking Fee that applied to all returns.  There is no restocking fee for exchanges.   Shipping fees for returns and exchanges are the responsibility of the customer.  You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear.  Due to Government Regulations, we cannot accept returns on intimate apparel (such as panties, thongs, teddies, thong bikini bottoms, etc.)  Please note there are NO returns or exchanges on CLOSEOUT items...all sales are final on closeout items and swimwear with product codes starting with U-.  No free shipping on CLOSEOUT items over $50. Other items like dresses, shoes, bras, boots, robes, etc. can only be returned if unworn, have original tags and are in original packaging.  Please email us or call us (800-850-3268) for a Return Authorization Number before you mail it back.  -FantasiaWear looks forward to making you happy.-

RETURNS AND EXCHANGES

We accept all major credit cards.
leather clothing thigh high boots plus size lingerie large bust bikinis
Your monthly credit card billing statement will show this refund or exchange under the name of
SAM AS INC
 
Refunds are issued in the same tender as the original purchase and electronic refunds returned to the same credit card account that was used for the original purchase.  Your return will be processed and your credit card credited within 10 business days of receipt of return.  Please allow up to TWO billing cycles for a refund to appear on your credit card statement.

WE GUARANTEE YOUR ORDER will be the size, color and style that you ordered.   If we ship you something in error, return the item to us within TEN (10) days of the date we shipped to you.   Because it was our fault, we will send you (at our expense) the correct item (if it has not been discontinued) and give you credit for your expense of shipping it back to us via Priority Mail.

*** No RETURNS on any Halloween costumes ordered after Oct. 15th.  However, if you need a different size, we are happy to do an EXCHANGE for you.  Fantasy costumes shipped after Nov. 1st are subject to our normal return policy (see below).  If you have any questions about sizing, you are welcome to call us toll free at 800-850-3268  M-F  8am to 4pm Pacific.  Please don't wear your FantasiaWear costume for your Halloween party and then try to return it.***
THE FOLLOWING ITEMS ARE NOT RETURNABLE... Intimate apparel items (such as Panties, Thongs, G-strings, Teddies, One Piece Swimsuits, Thong Bikini Bottoms, Opened Stockings and Pantyhose, Babydolls with Matching Panty, Costumes with Panty, etc.) and Items sold at a discount/Liquidation such as CLOSEOUT items, also swimwear items with a product code starting with U-.
ALL RETURNED AND EXCHANGED ITEMS MUST HAVE A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#)   All returned or exchanged items MUST have an RMA number written on the outside of the package and included on the request note on the inside of the package.  Contact our customer service department for a RMA number...email returns@fantasiawear.com  or telephone 253-927-7766 or 800-850-3268  M-F  8am-4pm Pacific).   Any package without an RMA number written on the outside of the package risks being refused.
MERCHANDISE MUST BE RETURNED TO US IN ORIGINAL NEW CONDITION... Unworn and unwashed, with all of the tags attached, in its original packaging, no oders such as smoke or perfume, no scuff marks on shoes or boots, etc.  We reserve the right to examine a return to see if it has been worn. (Not just tried on.)   If we determine an item to have been worn, we will respectfully deny the return.  Do not remove the tags until you are sure you are keeping the clothing. Once the tag is removed, the clothing is yours...No exceptions.  We know when an item has been used for a photo shoot, and the tag has been reattached with your own pricing gun.
Do not remove tag...or we will not give you a refund. 

PLEASE INCLUDE A BRIEF NOTE with your exchange or return.  Make sure you include your name and address with the return, and instructions on what you would like us to do: Refund, exchange, etc.  If you want a refund, please include a reason.   Please call us (800-850-3268 or 253-927-7766) for a Return Authorization Number.  Packages returned to FantasiaWear, Inc. without a visible Return Authorization Number (R.A.#) on the shipping label may be refused and returned to you. Please send your return via Priority Mail with Delivery Confirmation Tag to:
        Returns-Exchanges Dept.
        FantasiaWear, Inc.
        1911 SW Campus Drive- #250
        Federal Way, WA  98023

If possible, please photo copy your sales receipt.  Write a note on the photo copy detailing your return, exchange or refund requests.  Enclose this with the item you are returning.

If the above is not possible, then please do the following ...Please write down the following information on a sheet of paper:
        1.  Item Number (example: Z-0005)
        2.  How many of that item you want to return
        3.  A BRIEF description of the item (Shimmer Lace Teddy or Cotton Lycra Ladder Dress)
        4.  What size of the item you are returning.
        5.  What color of the item you are returning.

        6.  Your Return Merchandise Number (RMA#)

If you are doing an EXCHANGE, please write down the following information also:
        1.  New Item Number
        2.  How many of that item you want to order
        3.  A BRIEF description of the new item
        4.  What size you want
        5.  What color you want
Next, please total up your purchase amount by adding up the following:
        1.  The cost of the apparel (Quantity X Price per Item)
        2.  The shipping & handling cost
              -Please call Customer Service at 800-850-3268 for your shipping/handling costs

        3.  If you live in the State of Washington, add 8.9% sales tax
To cover the cost of postage of your new EXCHANGE item being shipped to you or if the new EXCHANGE item is a different style and more expensive (you will need to pay the difference), please include your Credit Card Information...
        1.  Credit Card Number
        2.  Expiration Date
        3.  Address where monthly credit card bill is mailed
        4.  Your name as it appears on card

        5.  Your daytime telephone number
        6.  Your email address
        7.  CVV# (explained below)

YOUR CARD VERIFICATION VALUE NUMBER (CVV#) IS YOUR ADDITIONAL PROTECTION -- to ensure your credit card information is not being used fraudulently, please email this number to us... sales @ sam-fw.com  IF YOU ARE SHIPPING TO AN ADDRESS OTHER THAN YOUR BILLING ADDRESS, WE NEED THIS NUMBER.
If you are using a Visa, Discover or MasterCard, please provide the 3-digit CVV (Customer Verification Value). This is the non-embossed number printed on the signature panel on the back of the card immediately following the Visa or MC card account number.
If your credit card is an American Express card please provide the 4-digit CID (Confidential Identifier Number). This is the 4 digit, non-embossed number printed above your account number on the face of your card.
YOU ARE RESPONSIBLE FOR POSTAGE... We do not refund shipping charges for the initial shipment of your order or the return postage.  We will pay return postage if the item ordered is defective or if the incorrect item is shipped to you.  For a return, you are responsible for the cost of returning the merchandise.  We highly recommend that when return something by way of the US Postal Service, you pay a little extra for "Delivery Confirmation," on your package. This way you will be able to make sure that the package has arrived at our warehouse safely.

MAIL YOUR RETURNS OR EXCHANGED TO...
        Returns-Exchanges Dept.
        FantasiaWear.com, Inc.
         1911 SW Campus Drive- Bldg. 250
        Federal Way, WA  98023

 

RETURNS ONLY (NOT EXCHANGES) WILL INCUR A 20% RESTOCKING FEE...If you receive our clothing item and it doesn't fit the way you like, or for some reason you are not completely satisfied, return it for a refund, minus a 20% restocking fee. (Shipping cost is not refunded.)
For example: $45.00 item X 20% =$9.00.  Your refund is $36.00

To repeat, there is NO restocking fee for EXCHANGES.

POLICY FOR EXCHANGES...
You may exchange an item for the same or different item using 100% of the value of the original item returned as partial payment for the new item (you pay postage back to you).  Just follow the Return Policy and include a note which states what item you would like in exchange, along with your name, daytime phone number, order number and address...
please include a reason for your EXCHANGE.

IF ANY RETURN IS IN VIOLATION OF OUR RETURN POLICY, we will not credit you for your return and you will be responsible for the postage for us to ship the item back to you...if after 30 days from date FW originally shipped item to you, you do not send return postage charges or authorize FW by email to charge your credit card for return postage, the item(s) returned in violation of FW return policy will be disposed of and FW/SAM has no further obligation to you regarding the transaction.
IF YOU ARE NOT GOING TO BE HOME, PLEASE MAKE ARRANGEMENTS with a member of your household, a neighbor, appartment manager, etc. to secure your package.  SAM, Inc. is not responsible for lost or stolen packages after the carrier (Post Office, UPS, FedEx, etc.) records that your package was delivered to your specified address.
RUSH SHIPPING...If you prefer, we can also ship your order one or two day air by Express Mail, UPS or FedEx...for Rush Charges and to speed-up in-house processing time, please call  (253) 927-7766 or e-mail  sales @ sam-fw.com .  Please remember to include our in-house processing time when estimating delivery date. 
OUR IN-HOUSE PROCESSING TIME is usually between 1 and 9 working days (sometimes longer on some items that are back ordered).  If you have a special occasion coming up in the immediate future, call us to see if we can speed-up processing to get it out by your deadline.  We ship U.S. Priority Mail unless you specify otherwise (for example, Next Day Express Mail). 
NO REFUNDS on sale priced items, close-out items and swimwear with item numbers starting wi T- and U-.
DISCREET PACKAGING...Your item is discreetly shipped to you in an unmarked box.  The return address we put on the package discreetly just reads "FW Apparel"as our company name .
INTERNATIONAL CUSTOMER (OUTSIDE THE USA) IS RESPONSIBLE FOR PAYING AND TAXES, TARIFFS, ETC. IMPOSED BY THEIR COUNTRY FOR THE NEW EXCHANGE ITEM BEING SENT TO THEM...Because FantasiaWear, Inc. ships to so many countries around the world, it is impossible for us to constantly keep up with the import and customs regulations and charges for each city, region and country.  For this reason please be advised that it is the responsibility of each of our international customers to be aware of the customs taxes, tariffs, and import duties for their particular region.  We can let you know the cost of the items you ordered and the shipping charges, but the customs taxes and import duties are your responsibility.
TERMS OF SALE
        All items are inspected before being shipped.  If you are not happy with your order and desire a refund, simply return the item(s) within TEN (10) days of the date we shipped to you.  Customers in Canada and Mexico are allowed 15 days from ship date and customers outside of North America are allow 20 days from ship date. It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued.  There is a 20% Restocking Fee that applied to all returns.  There is no restocking fee for exchanges.   Shipping fees for returns and exchanges are the responsibility of the customer.  You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear.  Due to State and Federal Regulations,
we cannot accept returns on intimate apparel (such as panties, thongs, teddies, thong and brazil back bikini bottoms, closeouts, items starting with U-, etc.), so double check that you have the item #, description, size and color written correctly before you place your order.  Other items like dresses, shoes, boots, robes, etc. can only be returned if unworn, have original tags and are in original packaging.  Please call us (800-SAM-1221) for a Return Authorization Number.  Packages returned without a visible Return Authorization Number (R.A.#) risk being refused and sent back to you.
CONTACT US...
Telephone  (800) 850-3268  or  (253) 927-7766
E-mail  sales @ sam-fw.com

 


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