Terms and Conditions

information about ordering from FantasiaWear order information

ORDERS INSIDE THE USA

We accept all major credit cards.

Your monthly credit card billing statement will show this transaction charge under the name of
SAM AS INC

IF YOU WISH TO MAIL IN YOUR ORDER...

Please write down the following information on a sheet of paper:
        1. Item Number
        2. How many of that item you want to order
        3. A BRIEF description of the item
        4. What size you want
        5. What color you want

Next, please total up your purchase amount by adding up the following:
        1. The cost of the apparel (Quantity X Price per Item)
        2. The shipping & handling cost
                -Please call Customer Service at 800-850-3268 for your shipping/handling costs (min. $5)
        3. If you live in the State of Washington, add 8.9% sales tax

Include your Credit Card Information...
      1. Credit Card Number
        2. Expiration Date
        3. Address where monthly credit card bill is mailed
        4. Your name as it appears on card
        5. CVV# (explained below)
      6. Your daytime telephone number
     7. Your email address

Or please make your money order payable to "SAM, Inc ." and
mail your order and payment to:
        Order Dept.
        SAM, Inc.
       1911 SW Campus Drive- Bldg.#250
       Federal Way, WA 98023

FantasiaWear/SAM does NOT sell your customer information...
your name, address, phone number, email address, etc.
is only used by FantasiaWear (SAM INC).

DISCREET PACKAGING...Your item is discreetly shipped to you in an unmarked box. The return address we put on the package discreetly just reads "FW Apparel".

Sorry, no C.O.D. orders please.

ORDERS SHIPPING TO AN ADDRESS DIFFERENT THAN THE BILLING ADDRESS We will only ship to second party adresses, if we can verify the ID of the cardholder with his bank...please supple name of bank and telephone number. By entering a different shipping address, you agree that SAM, Inc. is not responsible for lost or stolen packages after the carrier (US Post Office, UPS, FedEx, etc.) records that your package was delivered to your specified address. If you are not going to be home, please make arrangements with a member of your household, a neighbor, appartment manager, etc. to secure your package.

YOUR CVV (CARD VERIFICATION VALUE) NUMBER IS YOUR ADDITIONAL PROTECTION -- to ensure your credit card information is not being used fraudulently, please email this number to us... sales@sam-fw.com IF YOU ARE SHIPPING TO AN ADDRESS OTHER THAN YOUR BILLING ADDRESS, WE NEED THIS NUMBER.
	If you are using a Visa, Discover or MasterCard, please provide the 3-digit CVV (Customer Verification Value). This is the non-embossed number printed on the signature panel on the back of the card immediately following the Visa or MC card account number.
	If your credit card is an American Express card please provide the 4-digit CID (Confidential Identifier Number). This is the 4 digit, non-embossed number printed above your account number on the face of your card.

WE GUARANTEE YOUR ORDER will be the size, color and style that you ordered. If we ship you something in error, return the item to us within TEN (10) days of the date we shipped to you. Because it was our fault, we will send you (at our expense) the correct item (if it has not been discontinued) and give you credit for your expense of shipping it back to us via Priority Mail.

IF YOU ARE NOT GOING TO BE HOME, PLEASE MAKE ARRANGEMENTS with a member of your household, a neighbor, appartment manager, etc. to secure your package. SAM, Inc. is not responsible for lost or stolen packages after the carrier (Post Office, UPS, FedEx, etc.) records that your package was delivered to your specified address.

RUSH SHIPPING...If you prefer, we can also ship your order one or two day air by Express Mail, UPS or FedEx...for Rush Charges and to speed-up in-house processing time, please call (253) 927-7766 or e-mail sales@sam-fw.com . Please remember to include our in-house processing time when estimating delivery date.

OUR IN-HOUSE PROCESSING TIME is usually between 1 and 9 working days (sometimes longer on some items that are back ordered). If you have a special occasion coming up in the immediate future, call us to see if we can speed-up processing to get it out by your deadline. We ship U.S. Priority Mail unless you specify otherwise (for example, Next Day Express Mail).

TERMS OF SALE
All items are inspected before being shipped. If you are not happy with your order and desire a refund, simply return the item(s) within FIFTEEN (15) days of the date we shipped to you. It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued. There is a 20% Restocking Fee that applied to all returns. There is no restocking fee for exchanges. Shipping fees for returns and exchanges are the responsibility of the customer. You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear. Due to State and Federal Regulations, we cannot accept returns on intimate apparel (such as panties, thongs, teddies, thong and brazil back bikini bottoms, etc.), so double check that you have the item #, description, size and color written correctly before you place your order. Other items like dresses, shoes, boots, robes, etc. can only be returned if unworn, have original tags and are in original packaging. No returns and exchanges on CLOSEOUT items all sales are final, no free shipping on closeout items costing over $50. Please call us (800-SAM-1221) for a Return Authorization Number. Packages returned without a visible Return Authorization Number (R.A.#) risk being refused and sent back to you.

CONTACT US...
Telephone (800) 850-3268 or (253) 927-7766
E-mail sales@sam-fw.com

INTERNATIONAL ORDERS (OUTSIDE OF THE USA)

We accept all major credit cards and PayPal.

Your monthly credit card billing statement will show this transaction charge under the name of
SAM AS INC

We do not accept Credit Card orders outside of the United States if we are not able to verify your name, address and credit card number with your bank. You will need to supply us with your bank's or credit card company's name and telephone number. If this is not possible, your international order must be pre-paid with a Bank Cashier's Check, Money Order in U.S. Dollars or Western Union Wire...please contact us to let us know your payment is on the way.

YOUR CARD VERIFICATION VALUE NUMBER IS YOUR ADDITIONAL PROTECTION -- to ensure your credit card information is not being used fraudulently, please email this number to us... sales@sam-fw.com . We must have this number if you are a customer outside of the USA.
	If you are using a Visa, Discover or MasterCard, please provide the 3-digit CVV (Customer Verification Value). This is the non-embossed number printed on the signature panel on the back of the card immediately following the Visa or MC card account number.
	If your credit card is an American Express card please provide the 4-digit CID (Confidential Identifier Number). This is the 4 digit, non-embossed number printed above your account number on the face of your card.

IF YOU WISH TO MAIL IN YOUR ORDER...

Include your Credit Card Information...
      1. Credit Card Number
        2. Expiration Date
        3. Address where monthly credit card bill is mailed
        4. Your name as it appears on card
        5. CVV# (explained above)
      6. Your daytime telephone number
    7. Your email address

Or please make your money order in US$ payable to "SAM, Inc." and
mail your order and payment to:
-Order Dept.-
SAM, Inc.
1911 SW Campus Drive- #250
Federal Way, WA 98023
USA

INTERNATIONAL ORDERS SHIPPING TO AN ADDRESS DIFFERENT THAN THE BILLING ADDRESS For customers outside of the U.S., we will only ship to second parties if requested, if we can verify the ID of the cardholder with his bank...please supple name of bank and telephone number. We are not responsible for lost, stolen, damaged or redirected INTERNATIONAL orders and merchandise not received by INTERNATIONAL customers.

CUSTOMER IS RESPONSIBLE FOR PAYING AND TAXES, TARIFFS, ETC. IMPOSED BY THEIR COUNTRY...Because FantasiaWear, Inc. ships to so many countries around the world, it is impossible for us to constantly keep up with the import and customs regulations and charges for each city, region and country. For this reason please be advised that it is the responsibility of each of our international customers to be aware of the customs taxes, tariffs, and import duties for their particular region. We can let you know the cost of the items you ordered and the shipping charges, but the customs taxes and import duties are your responsibility.

Sorry, no C.O.D. orders please.

FantasiaWear/SAM does NOT sell your customer information...
your name, address, phone number, email address, etc.
is only used by FantasiaWear (SAM INC).

DISCREET PACKAGING...Your item is discreetly shipped to you in an unmarked box. The return address we put on the package discreetly just reads "FW Apparel".

TERMS OF SALE
All items are inspected before being shipped. If you are not happy with your order and desire a refund, simply return the item(s) within FIFTEEN (15) days of the date we shipped to you. It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued. There is a 20% Restocking Fee that applied to all returns. There is no restocking fee for exchanges. Shipping fees for returns and exchanges are the responsibility of the customer. You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear. Due to State and Federal Regulations, we cannot accept returns on intimate apparel (such as panties, thongs, teddies, thong and brazil back bikini bottoms, etc.), so double check that you have the item #, description, size and color written correctly before you place your order. Other items like dresses, shoes, boots, robes, etc. can only be returned if unworn, have original tags and are in original packaging. Please call us (800-SAM-1221) for a Return Authorization Number. Packages returned without a visible Return Authorization Number (R.A.#) risk being refused and sent back to you.

CONTACT US...
Telephone (800) 850-3268 or (253) 927-7766
E-mail sales@sam-fw.com

* No RETURNS on any Halloween costumes ordered after Oct. 15th. However, if you need a different size, we are happy to do an EXCHANGE for you. Fantasy costumes ordered after Nov. 1st are subject to our normal return policy. If you have any questions about sizing, you are welcome to call us toll free at 800-850-3268 M-F 8am to 5pm Pacific.

SHOE & BOOT ORDERS- Please consider ordering a size slightly larger than your flat shoe size...for shoes, add half a size...for boots, add a full size. This is just a suggestion from our experience. Please call 253-927-7766 with sizing questions. Size chart can be found at http://www.fantasiawear.com/size-charts.htm

Be a Fan and LIKE us on FACEBOOK...
We just started two brand new FaceBook pages...
1. FantasiaWear
http://www.facebook.com/FantasiaWear
2. FantasiaWear Bikinis
http://www.facebook.com/FantasiawearBikinis

YOUR CARD VERIFICATION NUMBER IS YOUR ADDITIONAL PROTECTION -- to ensure your credit card information is not being used fraudulently.
	If you are using a Visa or MasterCard, please provide the 3-digit CVV (Customer Verification Value). This is the non-embossed number printed on the signature panel on the back of the card immediately following the Visa or MC card account number.
	If your credit card is an American Express card please provide the 4-digit CID (Confidential Identifier Number). This is the 4 digit, non-embossed number printed above your account number on the face of your card.

Please note there are NO returns or exchanges on CLOSEOUT items...all sales are final on closeout items. No free shipping on CLOSEOUT items over $50.

FREE Priority Mail Shipping
on USA orders with product total over $85...Promo Code: FREESHIP85