Terms and Conditions
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ORDERS INSIDE THE USA
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We accept all major credit cards.
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IF YOU WISH TO MAIL IN YOUR ORDER... Please write down the following information on a sheet of paper: Next, please total up your purchase amount by adding up the following: Include your Credit Card Information... Or please make your money order payable to "SAM, Inc ." and |
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FantasiaWear/SAM does NOT sell your customer information... |
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DISCREET PACKAGING...Your item is discreetly shipped to you in an unmarked box. The return address we put on the package discreetly just reads "FW Apparel".
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Sorry, no C.O.D. orders please.
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ORDERS SHIPPING TO AN ADDRESS DIFFERENT THAN THE BILLING ADDRESS We will only ship to second party adresses, if we can verify the ID of the cardholder with his bank...please supple name of bank and telephone number. By entering a different shipping address, you agree that SAM, Inc. is not responsible for lost or stolen packages after the carrier (US Post Office, UPS, FedEx, etc.) records that your package was delivered to your specified address. If you are not going to be home, please make arrangements with a member of your household, a neighbor, appartment manager, etc. to secure your package.
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WE GUARANTEE YOUR ORDER will be the size, color and style that you ordered. If we ship you something in error, return the item to us within TEN (10) days of the date we shipped to you. Because it was our fault, we will send you (at our expense) the correct item (if it has not been discontinued) and give you credit for your expense of shipping it back to us via Priority Mail. |
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IF YOU ARE NOT GOING TO BE HOME, PLEASE MAKE ARRANGEMENTS with a member of your household, a neighbor, appartment manager, etc. to secure your package. SAM, Inc. is not responsible for lost or stolen packages after the carrier (Post Office, UPS, FedEx, etc.) records that your package was delivered to your specified address.
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RUSH SHIPPING...If you prefer, we can also ship your order one or two day air by Express Mail, UPS or FedEx...for Rush Charges and to speed-up in-house processing time, please call (253) 927-7766 or e-mail sales@sam-fw.com . Please remember to include our in-house processing time when estimating delivery date.
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OUR IN-HOUSE PROCESSING TIME is usually between 1 and 9 working days (sometimes longer on some items that are back ordered). If you have a special occasion coming up in the immediate future, call us to see if we can speed-up processing to get it out by your deadline. We ship U.S. Priority Mail unless you specify otherwise (for example, Next Day Express Mail).
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TERMS OF SALE
All items are inspected before being shipped. If you are not happy with your order and desire a refund, simply return the item(s) within FIFTEEN (15) days of the date we shipped to you. It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued. There is a 20% Restocking Fee that applied to all returns. There is no restocking fee for exchanges. Shipping fees for returns and exchanges are the responsibility of the customer. You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear. Due to State and Federal Regulations, we cannot accept returns on intimate apparel (such as panties, thongs, teddies, thong and brazil back bikini bottoms, etc.), so double check that you have the item #, description, size and color written correctly before you place your order. Other items like dresses, shoes, boots, robes, etc. can only be returned if unworn, have original tags and are in original packaging. Please call us (800-SAM-1221) for a Return Authorization Number. Packages returned without a visible Return Authorization Number (R.A.#) risk being refused and sent back to you. |
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INTERNATIONAL ORDERS (OUTSIDE OF THE USA)
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We accept all major credit cards and PayPal. |
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We do not accept Credit Card orders outside of the United States if we are not able to verify your name, address and credit card number with your bank. You will need to supply us with your bank's or credit card company's name and telephone number. If this is not possible, your international order must be pre-paid with a Bank Cashier's Check, Money Order in U.S. Dollars or Western Union Wire...please contact us to let us know your payment is on the way.
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IF YOU WISH TO MAIL IN YOUR ORDER... Please write down the following information on a sheet of paper: Next, please total up your purchase amount by adding up the following: Include your Credit Card Information... Or please make your money order in US$ payable to "SAM, Inc." and |
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INTERNATIONAL ORDERS SHIPPING TO AN ADDRESS DIFFERENT THAN THE BILLING ADDRESS For customers outside of the U.S., we will only ship to second parties if requested, if we can verify the ID of the cardholder with his bank...please supple name of bank and telephone number. We are not responsible for lost, stolen, damaged or redirected INTERNATIONAL orders and merchandise not received by INTERNATIONAL customers.
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CUSTOMER IS RESPONSIBLE FOR PAYING AND TAXES, TARIFFS, ETC. IMPOSED BY THEIR COUNTRY...Because FantasiaWear, Inc. ships to so many countries around the world, it is impossible for us to constantly keep up with the import and customs regulations and charges for each city, region and country. For this reason please be advised that it is the responsibility of each of our international customers to be aware of the customs taxes, tariffs, and import duties for their particular region. We can let you know the cost of the items you ordered and the shipping charges, but the customs taxes and import duties are your responsibility.
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WE GUARANTEE YOUR ORDER will be the size, color and style that you ordered. If we ship you something in error, return the item to us within TEN (10) days of the date we shipped to you. Because it was our fault, we will send you (at our expense) the correct item (if it has not been discontinued) and give you credit for your expense of shipping it back to us via Priority Mail. |
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IF YOU ARE NOT GOING TO BE HOME, PLEASE MAKE ARRANGEMENTS with a member of your household, a neighbor, appartment manager, etc. to secure your package. SAM, Inc. is not responsible for lost or stolen packages after the carrier (Post Office, UPS, FedEx, etc.) records that your package was delivered to your specified address.
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RUSH SHIPPING...If you prefer, we can also ship your order one or two day air by Express Mail, UPS or FedEx...for Rush Charges and to speed-up in-house processing time, please call (253) 927-7766 or e-mail sales@sam-fw.com . Please remember to include our in-house processing time when estimating delivery date.
|
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OUR IN-HOUSE PROCESSING TIME is usually between 1 and 9 working days (sometimes longer on some items that are back ordered). If you have a special occasion coming up in the immediate future, call us to see if we can speed-up processing to get it out by your deadline. We ship U.S. Priority Mail unless you specify otherwise (for example, Next Day Express Mail).
|
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FantasiaWear/SAM does NOT sell your customer information... |
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|
DISCREET PACKAGING...Your item is discreetly shipped to you in an unmarked box. The return address we put on the package discreetly just reads "FW Apparel".
|
||||||
|
TERMS OF SALE
All items are inspected before being shipped. If you are not happy with your order and desire a refund, simply return the item(s) within FIFTEEN (15) days of the date we shipped to you. It may take up to 3 weeks from the day we receive the returned item(s) for a refund check to be issued. There is a 20% Restocking Fee that applied to all returns. There is no restocking fee for exchanges. Shipping fees for returns and exchanges are the responsibility of the customer. You will also be charged for the shipping charges back to you, unless item(s) are being returned because of an error made by FantasiaWear. Due to State and Federal Regulations, we cannot accept returns on intimate apparel (such as panties, thongs, teddies, thong and brazil back bikini bottoms, etc.), so double check that you have the item #, description, size and color written correctly before you place your order. Other items like dresses, shoes, boots, robes, etc. can only be returned if unworn, have original tags and are in original packaging. Please call us (800-SAM-1221) for a Return Authorization Number. Packages returned without a visible Return Authorization Number (R.A.#) risk being refused and sent back to you. |
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* No RETURNS on any Halloween costumes ordered after Oct. 15th. However, if you need a different size, we are happy to do an EXCHANGE for you. Fantasy costumes ordered after Nov. 1st are subject to our normal return policy. If you have any questions about sizing, you are welcome to call us toll free at 800-850-3268 M-F 8am to 5pm Pacific.
SHOE & BOOT ORDERS- Please consider ordering a size slightly larger than your flat shoe size...for shoes, add half a size...for boots, add a full size. This is just a suggestion from our experience. Please call 253-927-7766 with sizing questions. Size chart can be found at http://www.fantasiawear.com/size-charts.htm
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| YOUR CARD VERIFICATION NUMBER IS YOUR ADDITIONAL PROTECTION -- to ensure your credit card information is not being used fraudulently. | |
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If you are using a Visa or MasterCard, please provide the 3-digit CVV (Customer Verification Value). This is the non-embossed number printed on the signature panel on the back of the card immediately following the Visa or MC card account number. |
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If your credit card is an American Express card please provide the 4-digit CID (Confidential Identifier Number). This is the 4 digit, non-embossed number printed above your account number on the face of your card. |
Please note there are NO returns or exchanges on CLOSEOUT items...all sales are final on closeout items.
We accept all major
credit cards as well as
PayPal.
1996-2015 © S.A.M./FantasiaWear
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